Privacy Policy

Alsace Music ApS ("we", "us", "our") is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.

1. Data Controller

Alsace Music ApS, Dybbolsgade 68, sal 3tv, 1721 Kobenhavn V, Denmark. CVR: 41270187. D-U-N-S® 306204984.
Email: info@alsacemusic.com · Phone: +45 91 62 77 80

2. Data We Collect

• Contact data: name, company, email address, phone number and message content when you submit our contact form.
• Software usage data: anonymous, aggregate telemetry from our software products to help us identify bugs and improve performance. No personally identifiable information is collected. This can be disabled in application settings.
• Licensing data: name, email and payment information when you purchase a licence. Payment processing is handled by our payment provider and we do not store card details.

3. How We Use Your Data

• To respond to your enquiry or support request
• To fulfil your software licence and deliver updates
• To improve our software products via anonymous usage analytics
• To send product updates or newsletters — only with your explicit consent
• To comply with legal and regulatory obligations

We do not sell, share or disclose your personal data to any third party for marketing purposes.

4. Legal Basis

• Consent — contact form submissions and marketing communications
• Contract performance — software licensing and delivery
• Legitimate interests — responding to inbound enquiries and product improvement
• Legal obligation — accounting, tax and regulatory compliance

5. Data Retention

Enquiry data is retained for as long as reasonably necessary. Licence and accounting data is retained in accordance with Danish accounting regulations (typically 5 years). Usage analytics are aggregate and not personally identifiable.

6. Your Rights Under GDPR

You have the right to access, rectify, erase, restrict, port or object to processing. To exercise any of these rights, contact info@alsacemusic.com. We respond within one calendar month.

7. Software Telemetry

Our software collects optional, anonymous usage data to help improve the product. This data does not include personally identifiable information and can be disabled in application preferences at any time.

8. Cookies

Our website uses no tracking, advertising or analytics cookies. Only essential session functionality required by form submission services may be used.

9. Complaints

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet): datatilsynet.dk

10. Contact

Privacy enquiries: info@alsacemusic.com or: Alsace Music ApS, Dybbolsgade 68, sal 3tv, 1721 Kobenhavn V, Denmark.